Faq

How long does order processing take?

Orders are typically processed within 1-2 business days. During peak seasons, processing may take up to 3 business days.

Can I modify or cancel my order after placement?

You may request order modifications or cancellations within 1 hour of placement by contacting our support team at [email protected]. We cannot guarantee changes after this period as orders enter our fulfillment system.

What shipping options are available?

We offer standard (5-7 business days) and express shipping (2-3 business days). Shipping costs vary by destination and package weight.

Do you ship internationally?

Yes, we ship to most countries worldwide. International delivery times vary between 7-15 business days depending on customs clearance.

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Final sale items are non-returnable.

How do I initiate a return?

Email [email protected] with your order number and return request. We'll provide a return authorization and instructions.

How should I care for my garments?

Each product includes specific care instructions on its label. Generally, we recommend:

• Dresses/Skirts: Dry clean or gentle machine wash
• Trench Coats/Blazers: Professional dry cleaning
• Jeans: Wash inside out in cold water

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we use 256-bit SSL encryption for all transactions and never store your full payment details on our servers.

How can I contact customer service?

For any inquiries, please email [email protected]. Our team responds within 24 hours on business days.